At GasBoilersAndParts, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 14 days of receipt.

Restocking Fee: Please note that all returns are subject to a 25% restocking fee.

Faulty Items: If you receive a faulty item, you may choose to have it replaced or refunded. Please contact our customer service team to initiate the process.

Return Process:

1. Contact our customer service team within 14 days of receiving your order to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days, minus the restocking fee.

For any questions or concerns, please contact our customer service team at info@gasboilersandparts.co.uk